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Terms of Service

Last updated: November 19, 2025

1. Acceptance of Terms

By accessing and using Meridian's AI-powered lead generation platform ("Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Meridian provides an automated platform for B2B lead research, qualification, and outreach. The Service uses artificial intelligence to:

  • Search for potential business leads using third-party data providers
  • Research and analyze company information
  • Qualify leads based on your targeting criteria
  • Generate personalized email content
  • Send and track email campaigns
  • Provide analytics and performance insights

3. User Accounts

You must create an account to use the Service. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly update your account information if it changes
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use Policy

You agree NOT to use the Service to:

  • Send spam, unsolicited bulk emails, or deceptive messages
  • Violate any applicable laws, including CAN-SPAM, CASL, or anti-spam regulations
  • Harvest or scrape data without proper authorization
  • Impersonate others or misrepresent your identity
  • Distribute malware, viruses, or harmful code
  • Interfere with the Service's security or infrastructure
  • Use the Service for illegal, fraudulent, or malicious purposes
  • Target individuals who have opted out of communications
  • Send emails to purchased or non-permissioned contact lists

5. Compliance Requirements

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to:

  • CAN-SPAM Act (USA) — Commercial email requirements
  • CASL (Canada) — Anti-spam legislation
  • GDPR (EU) — Data protection regulations (if applicable)
  • CCPA (California) — Consumer privacy rights

Violation of these laws may result in immediate termination of your account without refund.

6. Third-Party Services

Meridian integrates with third-party services (Apollo.io, OpenAI, Mailgun, etc.). You acknowledge that:

  • You must comply with each third-party service's terms of service
  • We are not responsible for third-party service availability or performance
  • API rate limits and costs may apply based on usage
  • You must maintain your own API keys and credentials

7. Pricing and Payment

7.1 Subscription Plans

Service fees are based on your selected plan and usage tier. You agree to pay all fees on time, provide valid payment information, maintain up-to-date billing details, and accept responsibility for third-party API costs.

7.2 Billing Cycle

Subscriptions are billed monthly or annually. Payment is due at the beginning of each billing period. Failure to pay may result in service suspension or termination.

7.3 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings.

7.4 Payment Processing

Payments are processed securely through Stripe. We do not store your full credit card information on our servers.

7.5 Refund Policy

All fees are non-refundable except as required by law or at our sole discretion. No prorated refunds are issued for mid-cycle cancellations.

7.6 Failed Payments

If a payment fails, we will retry up to three times. If all attempts fail, your account may be suspended until payment is received.

7.7 Price Changes

We reserve the right to change pricing with 30 days' advance notice. You may cancel your subscription before the price change takes effect.

7.8 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your purchase.

7.9 Disputed Charges

If you believe you have been incorrectly charged, notify us within 30 days. Chargeback disputes may result in immediate account suspension.

8. Intellectual Property

Meridian and its original content, features, and functionality are owned by us and protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

9. Data Ownership

You retain ownership of your company data, lead lists, and email content. By using the Service, you grant us a limited license to process your data to provide the Service. We do not sell or share your data with third parties except as necessary to operate the platform (see Privacy Policy).

10. Disclaimers and Limitations

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

  • We do not guarantee specific results, lead quality, or response rates
  • AI-generated content may contain errors or inaccuracies
  • Email deliverability depends on many factors outside our control
  • Third-party service outages may affect platform functionality
  • We are not liable for damages resulting from use of the Service

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE PAST 12 MONTHS.

11. Indemnification

You agree to indemnify and hold harmless Meridian from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may suspend or terminate your account at any time for violations of these Terms, suspected fraud, or at our discretion. Upon termination:

  • Your access to the Service will cease immediately
  • We may delete your data after a reasonable retention period
  • No refunds will be provided for partial billing periods
  • You remain liable for any outstanding fees

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use of the Service after changes indicates acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New York, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York.

15. Contact Information

For questions about these Terms, please contact us at:

Meridian Legal Team

Email: legal@getmeridian.ai

Address: 35 S Village Dr, 13035, NY